Join Netflix

Netflix says 'Your account is on hold because of a problem with your last payment.'

If you're getting error code E101 or the error message below, it means that Netflix couldn't process your last payment.

Error message

Your account is on hold because of a problem with your last payment.

There could be a few reasons why this is happening:

  • The payment method might not have enough money. (Pending charges or authorizations can affect the available balance on your card.)

  • The payment method has expired or is no longer valid.

  • Your financial institution didn't approve the monthly charge.

  • The payment information given to Netflix doesn't match what your bank has on file.

  • US only: The credit card zip code on your Netflix account doesn't match what your bank has on file.

    ​

To get back to enjoying Netflix, you can update or change your payment method or contact your financial institution.

You can update your existing payment method at any time by following these steps:

1. Go to the Manage payment method page. You may need to sign in if you haven't already.

Mobile Netflix screen to manage payment method with "Update" button to tap.

2. Tap the Update button to make changes to your existing payment method or select Change payment method to add a new way to pay.

​Mobile Netflix screen to manage payment method with "Change Payment Method" link to tap.

Additional troubleshooting

  • If you’ve successfully updated your payment method, but still see the same error message, try clicking Back or Refresh on your device.

  • If you can't update or add a different payment option, contact your financial institution or try paying for Netflix a different way.

Note: Netflix will automatically retry failed payments periodically during the course of your billing cycle.

If you're still seeing this error after updating your payment method, you'll need to reach out to your financial institution. Here are some questions you can ask to help determine why we're unable to process your payment:

  • Are there enough available funds to cover the charge from Netflix?

  • For credit and debit cards, is the card still valid, or has the financial institution recently issued a replacement?

  • For credit and debit cards, can the card be used for recurring billing?

  • Does the card or account support e-commerce transactions?

  • Was the transaction processed as an international charge? Does your account support this?

  • Was the transaction declined for any security reasons?

  • Does your financial institution see the transaction attempt from Netflix? Can they explain why it was declined?

After you have investigated the issue with your financial institution, you can retry your payment on Netflix.com. If you are still unable to make a payment after speaking with your financial institution, we suggest trying a different payment option.

Related Articles

Related Articles

Need more help?

Contact Us